We designed a system for a shipping team with a company that allowed them to temporarily scale their department to manage a complex order. The team brought in support from other departments that were unfamiliar with their shipping systems. Our software solution was so simple that a basic five-minute tutorial was all that was required for the temporary assistants to be able to use it effectively. Our system transformed an historically 3-week long annual process wrought with errors and late shipments into a single week event with zero shipping errors. Scaling this operation was low cost from a hardware standpoint, too. We set up multiple stations using Raspberry Pi 3 with monitors the company already had on hand. We added an element of gamification to the system to keep participants motivated. It included scoreboards, badges, and prizes for volunteers who took on the additional workload.

Our team created a tool specifically to integrate into a pre-existing custom CRM that had been developed to directly import data into the closed source system. We reverse engineered database calls and the schema to build bulk data imports that stayed in line with manual entries to ensure that no database problems were introduced. Our custom tool turned a multi-person, multi-day monthly project into a monthly task that takes one hour per month.

We developed a reporting system specially designed for legacy telephones. Our client was unable to finance an entirely new phone system, so we got to work on a solution. We created an automatic database mirroring application, which was used for all reporting. We added Metabase to the client’s server with the new database and built a series of dashboards and reports to provide insight on all agents’ performances. Through the use of our reports and data, our client was quickly able to identify bottlenecks and underperforming agents and was able to pinpoint ways to improve their team and processes overall.

Our team designed a workflow management application specifically for handling approval workflows for internal documents across multiple departments within a large corporation. Document workflows are relatively easy to design using a simple drag and drop builder. We were able to configure SMS, email, and Slack notifications alerting employees when documents move from one department to the next. Prior to implementing our application, documents were passed between departments via email and would commonly fall through the cracks. Our application reduced the average multi-department approval times by 80% while providing additional transparency regarding the status of every document.