Customer Service, Zelifcam Style
At Zelifcam, customer service is our top priority. We mean that in an authentic, real way, not a “we’ll get back to you 1-3 business days,” sort of way. Our customers are the heart and soul of our business; they are the reason that we get to do what we love for a living. We consider it a privilege to deliver world class service to our clients, and we don’t take that lightly.
If you’ve worked with other software developers, we would not be surprised to hear that your calls and emails are not answered in a timely manner if they’re even answered at all. Sometimes it feels like your seemingly simple request for communication disappears into a black hole. Does that sound at all familiar?
We hope not. However, if it does, we can assure you that when you work with Zelifcam, that will never be your experience. Communicating with our clients is a top priority, regardless of where they fall within our software development life cycle.
If you’ve been taught to expect a reply in 1 to 3 business days, we’re here to completely redefine your expectations. At Zelifcam, we strive to maintain a response time of ten minutes or less for all client communications. Yes, you read that right: ten minutes.
How do we do it? That’s where The Zelifcam Difference comes into play.
The Zelifcam Difference
First and foremost, we establish clear lines of communication from the very beginning on all of our projects. We want our customers to feel seen, heard, and respected through every step of the process. If you have concerns, we want to know about them. If you have questions, we are dying to answer them.
From our very first point of contact, we aim to be accessible to you whenever you need us.
Creating open, efficient communication requires the right equipment. We add our clients to all of our dedicated communication tools to ensure that they have direct access to those at the helm of their projects.
At Zelifcam, we are always searching for ways to improve our process so that we can in turn improve yours. What we’ve found is that staying in touch and maintaining an open dialogue with our clients is the best way to create and continue to strengthen those relationships.